Customer Comments

I am thrilled to see the addition of gluten-free bread to your bakery products. Is there any chance of a gluten-free and dairy-free bread joining the ranks?

A dairy-free, gluten-free bread is something we'll have to experiment with in the future! At this time, we don't have production plans for this. -Ann, Bread Buyer

I noticed in my member packet that the information is printed on one side of the paper only. It would save us all money if you printed info on both sides and saved trees. Besides, there would be more room for all the other inserts (Mix, newsletter, etc.).

The member packet layout is meant to make each piece readable at a glance so members can see all the information available to them. We use recycled paper. -Elizabeth, Member Services Director

What happened to Turkey Jerky?

Oops! Shelton's got lost in the shuffle - it's back though! Look for it up at the registers. -Fern, Purchasing Manager

Why is bakery being handled with latex gloves? I'm latex sensitive.

Thanks for your concern. The bakery uses a non-latex, non-powdered glove. -Ann, Bread Buyer

Tomato - fruit or vegetable?

Tomatoes are fruits. Anything in the produce world with seeds on the inside is a fruit. -Travis, Produce Buyer

Why does the deli use plastic non-recyclable containers when the paper boxes come in all sizes and are FAR MORE eco-friendly? I would like to see this changed.

Paper boxes, while good for some items, are a poor choice for others, and the ones best suited for hot food are costly, bleached, and wax or plastic coated. The containers we use are the best choice for right now. We are always open to finding a more perfect solution, i.e. recyclable plastic. -Stephen, Kitchen manager

There are so few unsweetened cereals - why? In particular, I miss buying unsweetened corn flakes - is it possible to get those back?

I wonder that myself. Grainfield's is no longer carried by any of our distributors. Barbara's has a fruit-juice sweetened corn flake, as does Nature's Path. Really - all new cereals coming to the market are being manufactured with sugar, and the word is: they all out-sell Barbara's fruit-juice sweetened flakes 3 or 4 to one. -Fern, Purchasing Manager

As a new member, I can only be amazed at how quickly my membership paid off. Your choice to sell the Kadejan turkeys was a great call. By far the best bird I've ever cooked! I look forward to shopping here and finding other treasures.

I purchased a "fresh" turkey and picked it up on the day I was supposed to. The turkey was frozen. I was told they were "transported at 32 degrees F." One day later, the neck was still firmly frozen inside, indicating the turkey was more likely frozen solid when purchased. We are paying top dollar, 3 times what a frozen bird costs elsewhere, for another frozen bird. What gives? It was, I should add, delicious! But I was bummed about it coming frozen.

First of all, thank you both for the compliments - I agree that Kadejan is an excellent turkey. As far as the "frozen" issue: These turkeys were processed only 2-3 days before being sold. They were stored at 30-32 degrees F for food safety reasons. They were never frozen solid. "Fresh" implies time elapsed between processing and reaching your table. As far as "paying top dollar:" Our free-range, hormone- and antibiotic - free, air-chilled birds were priced at or below our competitors - I personally did comparison shopping. The turkeys sold at Wal-mart for .79/lb were probably processed several months ago and stored at a frozen warehouse at 20 degrees F - not to mention loaded with hormones, antibiotics, and water. -John, Meat and Seafood Manager